Terms & Conditions – vnstourguide
1. Agreement to Our Terms
When you visit our website or use any service offered by vnstourguide, it means you agree to follow these Terms & Conditions. These rules apply to all visitors, customers, and travelers. If you do not agree with any part, please avoid using our services.
2. Booking Process
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All bookings for tours, boat rides, hotels, transport, or packages must be done through our official website, WhatsApp, or email.
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Every booking depends on availability and confirmation from our team.
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You must share correct details such as your name, contact number, travel dates, and number of people.
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In some situations like bad weather, government rules, or service unavailability, vnstourguide may cancel or reschedule the booking.
3. Payments & Charges
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Prices shown on the website or shared via messages can change anytime.
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Advance payment may be required for certain services to confirm your booking.
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Payments can be made through accepted methods like UPI, bank transfer, or cash.
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We do not add hidden charges, but extra services or special requests may cost more.
4. Cancellation & Refund Rules
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Cancellation requests should be made at least 24 hours before the service time.
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Refunds depend on the type of service booked:
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Boat Rides: Full refund if canceled 24 hours earlier, no refund for late cancellations.
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Hotels: Refunds follow the hotel’s own cancellation policy.
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Tour Packages: Partial refund based on arrangements already made.
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No refund will be given for no-shows or last-minute personal cancellations.
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Approved refunds are processed within 7–10 working days.
5. Our Service Commitment
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We try our best to provide accurate information about tours, prices, and schedules.
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We are not responsible for delays caused by traffic, weather, festivals, health issues, or government orders.
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Travelers must follow local rules, cultural values, and safety instructions shared by our guides.
6. Traveler Responsibilities
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Please reach on time for pickups, tours, and boat rides.
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Any damage caused to hotels, vehicles, boats, or other property will be your responsibility.
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Take care of your belongings; vnstourguide is not responsible for loss or theft.
7. Hotel Booking Guidelines
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Hotels are booked based on availability and your budget preference.
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Hotel policies related to ID proof, check-in/check-out time, or extra charges are managed by the hotel.
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Any hotel-related issue should be reported immediately so we can assist you.
8. Transport Services
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All vehicles provided are well-maintained and driven by licensed drivers.
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Delays due to road or traffic conditions are not under our control.
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Any route change requested by travelers may result in additional charges.
9. Liability Limitations
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vnstourguide is not responsible for accidents, injuries, loss of belongings, or delays caused by external reasons.
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All activities like boat rides, walking tours, and night tours are done at your own risk.
10. Website Usage
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All content, images, and information on vnstourguide.com belong to vnstourguide.
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Copying or using website content without permission is not allowed.
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Our website may contain third-party links; we are not responsible for their content or policies.
11. Privacy & Data Safety
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Your personal information is kept safe and confidential.
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We do not sell or misuse your data.
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By contacting or booking with us, you allow us to communicate with you regarding your trip.
12. Changes to Terms
vnstourguide can update or change these Terms & Conditions anytime without prior notice. Using our services after changes means you accept the updated terms.
13. Contact Information
If you have any questions or need support, feel free to contact us:
📧 Email: info@vnstourguide.com
🌐 Website: vnstourguide.com
